A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Job Mission:

Planning, organizing and executing CRM & Client Engagement activities such as Event, VIC Management, Loyalty Programs, Data Management and Reporting to build & strengthen Valentino’s brand to client.

MAIN DUTIES AND RESPONSIBILITIES:

Clienteling Strategy and Marketing Activities:

• Monitor and support the improvement of the store teams’ performance in terms of productivity, process adherence, client satisfaction, clienteling execution.
• Support local level of CRM & Client Engagement Activities for both DOS & Outlet channel:

• CRM KPI Monitoring
• Direct Marketing activities
• Client Engagement events
• Co-marketing activities
• Loyalty, Thank you, Replenishment, Churn Prevention programs execution
• Proper usage and adoption of in-store CRM tools

• Coordinate and execute client treatments, communication initiatives and strategic engagement activities
• Organize and execute VIC programs and client events, including proposal preparation, RSVP management, agency coordination and event operations
• Monitor campaign performance and provide analysis and recommendations for optimization
• Support store-level promotional activities and client recruitment initiatives
• Perform ad-hoc duties and projects assigned by stakeholders.

Customer Database Management / Analytics and reporting:

• Manage CRM master data and business reporting processes to support clienteling strategies and initiatives, including:

• Data Collection Process and the DB Management
• Privacy policy compliance
• CRM systems and tools management

• Analyze client and campaign performance data to identify opportunities for conversion, retention and reactivation.
• Work closely with store and retail teams to continuously improve customer data accuracy and quality.
• Monitor, update and communicate with stores and HQ regarding Calling Campaigns, Diamond in the Rough Contest and other CRM initiatives.
• Support the CRM Manager in preparing weekly, monthly and quarterly CRM reports.
• Stay up to date on HQ CRM initiatives, market trends and competitor activities.

Promotion:

• Coordinated monthly direct mail to department stores in cooperation with retail department & outlet stores
• Assist ad-hoc promotion activity per store.

Miscellaneous:

• Management of CRM materials and tools (Order & tracking)
• Internal response of inquiries related client
• Management of Pre-order tool guideline to communicate among store, MD, HQ CRM

POSITION REQUIREMENTS:

Knowledge, Skill & Personnel Quality:

• Data analytics skills
• Proficient with Excel, SAP, any other analysis tool
• Loyalty program experience a plus
• Excellent communication and interpersonal skill with organized mind set
• Fluent English skill both written and spoken
• Project management experience
• Self-motivated, enthusiastic

Qualification:

• BA degree or above
• Minimum 5 years of experience in clientele and marketing experience
• Experienced in luxury or cosmetic industry

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.