Client Advisor - Holt Renfrew
Client Advisor - Holt Renfrew
Vancouver, CA
WHY WORK FOR VALENTINO
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
WHAT WE BELIEVE IN
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
WHO ARE WE LOOKING FOR
A Client Advisor for our new Concession Boutique opening in Holt Renfrew . The Client Advisor will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals. This role is based salary plus commission.
Client Centric Activities:
- Strong product knowledge
- Master the Client Journey
- Create strong client relationships.
- Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
- Focus on development and retention of existing clients, recruitment of new and potential ones.
- Engage the client through every selling opportunity - walk in, private appointment, phone consignments.
- Actively participates to achieve the store’s sales and business KPI’s in partnership and OTO appointment routine.
- Escalates any client issues to Team Manager (if applicable) or Store Manager/Director
Merchandise and Visuals:
- Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
- Ensure product maintenance, replenishment on the floor.
- Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
- Respect administration and operations procedures.
- Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.
Operations:
- Knowledge and understanding of company policies and procedures.
- Ability to use POS system to perform all client transactions.
- Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
Requirements:
- Min 2 years of experience in similar role in luxury retail industry
- Proven track record in sales
- Excellent knowledge in product and client journey
- Must be a team player.
- Excellent organizational and follow up and time management skills.
- Demonstrates confidence and ability to develop relationships with clients, team and the business.
- Clear and concise communication skills – verbal and written.
HOW WE ARE
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.