A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Client Centric Activities

• Responsible of client experience in store, rigorously offer an exceptional Client Experience by ensuring excellent Client Journey standards.
• Coach team to exploit every chance to connect and convert, retain first-timer and reactivate lost clients; constantly up-to-date regarding store sales progress positively communicate it to Staff.
• Assist Store Manager in assigning quantitative and qualitative objectives and verifying they are achieved.
• Ensure the proper execution of CRM activities for the achievement of retention, upgrading and prospects convertion targets.
• Ensure continous progress on performance KPIs as assigned.
• Ensure the inclusion of digital tools and assets in the client journey and  in the clientelling routine and foster sales in partnership.
• Listen and consider feedback of customers by highlighting all relevant information to Store Manager and HQ.
• Assist sales Staff or personally manages VIP and Top Spender Clients.
• Manages all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints).

Team coaching

• Build the best team through talents recruitment and retention, ensuring career development and succession plans
• Continuously assess the team skills and coach them on the pillars of Valentino Couture Centric organization.
• Continuously focus sales associates from transactions to relationship

• building emphasizing:

• • sales  
  • proactive engagement
  • conversation and emotional closeness (on a human to human level)
  • belonging to the company and believing in the brand story and mission
  • boosting distant sales engagement
  • upskill digitally sales Staff on digital clienteling tool
  • empathy and next level consultative techniques - looking and listening to what clients want to boost cross- and up-selling

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• Conduct effective monthly touch base with associates to review performance and provide constructive, timely feedback.
• Reflect the corporate image in terms of standing and ensure that the Staff is aware of these standards.
• Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, product handling standards, leading by example.
• Ensure the appropriate  onboarding of new hires
• Liaise with Store Manager/Director and others Team Managers, if any, in order to allocate duties and responsibilities to Sales Associates and schedule shifts and partners with them for all employee relations issues to ensure effective resolution
• Partner with Store Manager and Human Resource Manager for all employee relations issues to ensure effective resolution
• Ensure regular and effective cascading of company contents through: morning briefings, products and CRM  trainings,
• engaging animation of the store board, delegating when necessary.

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  Product Handling:

• Perform the role in line with the policies and guidelines set by the Headquarter in terms of:  safety of both Personnel and products, store image and operations.
• Liaise with Stock Assistant/Stock Manager in order to guarantee stock provision and the proper mix.
• Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
• Guarantee end of season returns and product transfers.
• Undertake regular stock checks as required and promptly transfers all information regarding stock to the team.
• Promptly highlight to the Store Manager information and needs regarding all products of the department in order to prevent any problems.

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  Store Operations: (*)

• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
• Ensure administration and operations procedures are respected.
• Manage cash and payment systems and safety of goods in accordance with Company procedures and policies.

• (*) this part will be subject to changes after the Retail Excellence pilots with specific focus on Operations activities and taking into considerations Flagship and Free Standing stores

   

  Store Image:

• Ensure visual criteria and verify guidelines execution in store. Ensure order and cleaning of windows and internal display.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.