Client Advisor - Roermond
Client Advisor - Roermond
Roermond, NL
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Position: Client Advisor
Job Mission:
Contribute to the store’s business by delivering exceptional clienteling, meeting key performance indicators (KPIs) such as conversion rates, cross-selling, AVT, upselling, and strategic zoning.
Role & Responsibilities
Client Management
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Master the entire Client Journey.
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Create emotional connections and foster customer desire for products.
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Engage both existing and prospective clients according to the weekly plan set by Store Management.
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Deliver the Valentino Couture Service impeccably across all phases: pre-sale preparation, greeting clients, understanding their needs, presenting products, closing the sale, and bidding farewell.
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Focus on developing and retaining existing clients while actively recruiting new ones.
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Engage clients during every sales opportunity—whether through walk-ins, private appointments, or phone consignments.
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Collaborate actively in sales partnerships and participate in OTO appointment routines.
Operations and Visual Merchandising
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Manage all sales and after-sales activities, including boutique returns, end-of-season stock, customer returns, repairs, and handling complaints.
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Ensure products are properly maintained and replenished on the sales floor.
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Stay informed about warehouse stock across all categories to ensure proper shelf replenishment and maximize sales opportunities.
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Adhere to administrative and operational procedures.
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Collaborate with In-Store Visual Merchandising to follow display guidelines and provide relevant updates to store management.
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In the absence of an Operations HC, assist with operational tasks, including shipping/receiving.
Key Competencies
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Human Touch & Empathy: Foster emotional connections by showing empathy and understanding in client interactions.
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Brand Belief: Fully embrace and communicate the brand's story, mission, and ethos.
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Brand Representation: Embody and represent the brand’s values, attitude, and tone of voice in all customer interactions.
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Industry Awareness: Stay informed about global and local brand developments and trends.
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Transactional Skills: Efficiently handle tasks and actions necessary to fulfill client requests and drive sales.
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Commercial Acumen: Utilize consultative selling techniques to close sales, upsell, and cross-sell effectively.
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Branding Expertise: Enhance the client experience by weaving the brand narrative into interactions, elevating the perceived value of products.
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Relational Skills: Build meaningful, human connections with customers, adapting to their individual needs and situations.
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Emotional Influence: Drive customer behavior by eliciting emotions that positively impact their purchasing decisions.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.