A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

We are currently seeking a highly motivated STORE OPERATIONS MANAGER (H/F) for our boutique Paris Saint Honoré. We value results oriented individuals who have willingness to learn, with a strong interest for our Brand and our Product.

Starting date : November 2024

Store Operations Manager is a key role that ensures stockroom and product organization is maximized to increase store productivity and shortening the waiting time.

Responsibilities will include:

- SAFETY OF PRODUCTS AND VALUABLE MATERIALS IN BACK OF HOUSE

- ENSURE COMPLIANCE WITH ADMINISTRATIVE RULES AND PROCEDURES

- FOSTER A 360 VISION OF THE BOUTIQUE AND CLOSELY WORKS WITH THE STORE MANAGEMENT TEAM TO ORGANIZE ALL DAILY ACTIVITIES.

PRODUCT HANDLING:

• MAXIMIZE BOH TEAM PRODUCTIVITY, ENSURE DELIVERIES ARE HANDLED WITHIN THE DAY, AND PROVIDING SUPPORT TO IMPROVE PERFORMANCE
• MONITOR THE STOCK LEVELS AND SUPPORT THE ACTIVITIES OF THE SALE STAFF
• REVIEW COMPLIANCE & PRODUCTIVITY LEVELS AND RE-ADDRESS PERFORMANCE OR DEVELOP ALTERNATIVE METHODS AND SOLUTIONS THAT WILL IMPROVE KEY METRICS
• CONTROL AND SUPERVISE TRANSFERS AND ALL OTHER OPERATIONS IN A TIMELY MANNER
• SUPERVISE THE FLOW OF GOODS BETWEEN STORAGE AND SHOP FLOOR, PREPARE AND CONTROL ARRANGEMENT OF ARTICLES
• GUARANTEE ALL SHIPPING AND RECEIVING AND PAPERWORK DISTRIBUTION FOR INTER-STORE TRANSFERS, RTVS AND DAMAGES, CONSIGNMENTS AND TRANSFERS OR DELIVERIES TO OTHER LOCATIONS, AND IN CASE OF PR/VISUAL DELIVERIES, STORE MATERIALS, SUPPLIES
• MONITORING THE LEVEL OF THE NO CORE MATERIAL (EG. PACKAGING, STATIONARY, CLIENT TOOLS)
• ENSURE THE RESPECT OF CUSTOM RULES FOR THE SHIPMENTS
• MANAGE STAFF UNIFORMS (FITTING, ORDER, REMITTANCE, ALTERATIONS, DRY CLEANING, AND SPARE UNIFORMS
• SUPPORT SHIPMENTS TO CLIENTS FOR DISTANT SALES AND CONSIGNMENT AND MANAGE THE WHOLE PROCESS INCLUDING RETURNS.

INVENTORY:

• LEADING THE STORE CYCLE COUNT AND FISCAL INVENTORY, NEGATIVES ITEMS AND SALES ORDER MONITORING WORKING COLLABORATIVELY WITH THE HQ OPERATIONS AND STORE MANAGEMENT TEAM
• MANAGING INVENTORY EFFICIENTLY, ENSURING HIGH STANDARDS ON TICKETING
• MAINTAIN LOSS PREVENTION STANDARDS THROUGH AWARENESS AND ADHERENCE TO STORE POLICIES
• RESPOND TO CORPORATE REGARDING DISCREPANCIES, MISSING DOCUMENTATION, ETC.

CUSTOMER SERVICE:

• ASSIST THE TEAM MEMBERS IN MANAGING ALL DELICATE SITUATIONS REGARDING SALES ACTIVITIES OR AFTER SALES (BOUTIQUE RETURNS, CUSTOMER RETURNS, REPAIRS, COMPLAINTS), ENSURING THE RESPECT OF COMPANY PROCEDURES REGARDING SALES AND AFTER SALES PROCESSES

TEAM COACHING:

• MAKING SURE THAT DIGITAL SYSTEMS AND TOOLS AND PERSONAL USER ARE PROPERLY USED, AND POINTING OUT POTENTIAL

OMNICHANNEL:

• ENSURE THE OMNICHANNEL PROCESS IS THOROUGHLY FOLLOWED UP ACCORDING TO THE AGREED SERVICE LEVEL AND SUGGEST IMPROVEMENTS WHERE NEEDED

SECURITY & MAINTENANCE:

• PARTICIPATE IN STORE MAINTENANCE
• PARTICIPATE IN WINDOWS SET-UP
• GUARANTEES WAREHOUSE MAINTENANCE TO MAKE THE FURNISHINGS, MACHINERIES, AND ALL TOOLS AS EFFICIENT AS POSSIBLE

REQUIREMENTS: 

• FRENCH AND ENGLISH PROFECIENCY
• PREVIOUS EXPERIENCE IN STOCK/OPERATIONS ROLE AND LEADING A TEAM.
• MINIMUM 3 YEARS’ EXPERIENCE IN LUXURY RETAIL/ RETAIL
• STRONG CUSTOMER SERVICE, COMMUNICATION, AND PRESENTATION SKILLS
• MUST BE A TEAM PLAYER
• FLEXIBLE TO RETAIL SCHEDULE AND HOURS

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.