WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way. Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

WHAT WE BELIEVE IN

Here at Valentino, we act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

WHO ARE WE LOOKING FOR

A Stock Administrator who can orchestrate and guide the store team to ensure compliance with Valentino guidelines, optimize the efficiency of store back-end processes, and uphold the highest standards of care for the company's product. Serve as the crucial link between the back and front of house, supporting the sales team with seamless stockroom management and back-end processes that enhance the overall client experience.

RESPONSIBILITIES

Policy & Procedures:

• Support the Operations Manager to ensure the implementation of retail operation policies related to the Back-of-house management

Stock Efficiency and Product Flow:

• Implement effective and rational organization of sellable products in the store to better support the sale process and minimize client waiting time.
• Support the sales team with prompt merchandise replenishment, ensuring seamless availability on the shop floor.
• Manage orders and organization of not sellable products such as no-core material (stationary, packaging and uniforms)
• Ensure timely management of product intake and product outflow, coordinating with relevant counterparts to optimize stock capacity, maintain proper stock rotation, and deliver exceptional client service.
• Ensure the omnichannel "ship-from-store" orders (where applicable) are promptly executed to minimize cancellation rates and enhance client satisfaction
• Ensure the implementation of all policies and procedures, utilizing effectively the company tools and systems (SAP, Smart XP, PRISM, SAP, After Sales App etc.).

Inventory:

• Execute cycle counts on a regular basis and annual stock-takes involving the store team
• Track reconciliation of stock discrepancies to be performed, promptly reporting any stock loss, thefts cases and unusual stock adjustment cases for approval
• Partner with the Store Manager to define action plans contemplating loss prevention activities and regular audits of stock movements (ex. stolen merchandise, negatives on hand, in-transit, on-consignment, on hold, repairs, damaged, uniforms etc.)
• Support the Store Manager in the implementation of Loss Prevention policies and in managing potential challenges

Before and After Sales Product Management:

• Implement solid control over merchandise promptly identifying defective or damaged items
• Ensure proper product handling and care to avoid damages and missed sales opportunities
• Assist Colleagues in managing after sales processes (client returns, repairs, complaints etc.) and ensuring the utmost client care.

QUALIFICATIONS

• 3+ years’ experience in a similar role, luxury retail preferred
• Strong customer service, communication, and presentation skills
• Experience in retail systems and operations
• Ability to work flexible retail schedule
• Operational Leadership: Ability to orchestrate and guide the store team, ensuring adherence to guidelines and optimizing back-end processes to support seamless store operations.
• Inventory and Stock Management: Expertise in inventory accuracy, stock discrepancy resolution, and effective stockroom organization to enhance product availability and flow.
• Loss Prevention and Compliance: Strong skills in implementing policies, conducting audits, and addressing stock-related challenges to safeguard company assets and ensure operational integrity.
• Client-Centric Support: Proficiency in ensuring product availability, handling before-and-after-sales processes, and delivering exceptional client service through prompt and efficient support.
• Collaboration and Coordination: Ability to act as a bridge between the back and front of house, working closely with the sales team and management to drive efficiency and elevate the client experience.

Budgeted Hourly Rate: $20-$26 per hour (based on experience)

HOW WE ARE

The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.