A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Valentino is looking for a GLOBAL RETAIL OPERATIONS JUNIOR SPECIALIST based in MILAN to be hired with a FIXED TERM CONTRACT. 

Main Responsibilities:

• Support daily store operations by assisting the Global Retail Operations team and regional referents in managing priorities, tracking tasks, and ensuring alignment across markets.
• Assist in the implementation of new projects and tools, coordinating multiple activities and liaising with HQ departments and store teams to ensure timely execution.
• Act as project coordinator of the Voice of Clients and Close the Loop projects by monitoring survey outcomes and follow up with internal stakeholders (e-commerce, customer care, retail) to drive corrective or preventive actions.
• Support no-core goods management by assisting in the forecasting and allocation tracking of packaging, stationery, uniforms, and store tools.
• Support the RFID project by monitoring store usage, identifying gaps, and proposing specific action plans to improve compliance and efficiency.
• Ensure strong inventory control by tracking key indicators, identifying anomalies, and supporting the implementation of corrective actions.
• Assist in mapping store procedures and technical processes to draft and coordinate the publication of global retail operations guidelines.
• Monitor and analyze operational KPIs to assess store performance, identify inefficiencies, and support data-driven decision-making through regular reporting on areas such as end-of-season returns, stock discrepancies, consignments, discounts, store transfers, and omnichannel performance.
• Provide first-level technical support to stores for digital tools, retail systems, and omnichannel platforms, coordinating with IT partners to resolve issues and escalate when necessary.
• Develop and deliver training materials to support the adoption of new tools and processes, ensuring store teams are equipped with clear and effective guidance.
• Create memos and presentations for Top Management as requested.
• Perform other duties as required to support the Retail Operations function.

Requirements:

• Bachelor’s degree in Economics, Business, Management, or a related field; a Master’s degree is a plus
• Previous experience in Retail Operations, Project Coordination, or Consulting is a plus
• Strong organizational and multitasking skills with attention to detail
• Analytical mindset with proficiency in Excel and PowerPoint, knowledge of reporting tools and AI is a plus
• Excellent communication skills and ability to work cross-functionality
• Proactive, collaborative and eager to learn in a fast-paced environment
• Fluent in English and Italian, additional languages are a plus

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.