WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way. Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

WHAT WE BELIEVE IN

Here at Valentino, we act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

WHO ARE WE LOOKING FOR

Overview:

The Store Director is a leader who will thrive in a dynamic environment, embodies strategic foresight, and fosters collaboration. The Store Director will need to take decisive actions which will play a crucial role in propelling business initiatives forward. They will be responsible for creating and executing business strategies to develop the Boutique as a place for client engagement and connection, as well as an Ambassador of the Maison and embody its values.

Key Responsibilities:

Business and Sales Performance

• Drive and maximize sales performance to consistently achieve the overall sales target objectives while ensuring operational integrity and monthly profitably plans.
• Regularly analyze and monitor store KPIs, devising and implementing robust action plans to meet and exceed targets.
• At the beginning of each year, craft a comprehensive store strategy, revisited quarterly, to align with broader company objectives.
• Collaborate cross-functionally to ensure the seamless execution of business plans.
• Identify and seize opportunities to enhance performance through strategic partnerships with corporate stakeholders.
• Manage personnel expenses within budgetary constraints and adhere to discount policies to preserve brand integrity.
• Partnering with the Merchandising team to ensure relevant products are in the store to drive revenue.
• Reporting weekly to the Valentino Leadership team on sales trends and where we can pivot to increase sales.

Team Leadership & Management

• Cultivate a motivating and inclusive environment that values diversity and fosters mutual respect and teamwork.
• Conflict Management: Demonstrate managerial courage to tactfully dispense direct and actionable feedback; is open and direct with others without being intimidating; deals head-on with people's problems and prickly situations. Taking partnerships with Retail Director & HRBP.
• Commit to the professional growth of each team member, preparing them for future advancements.
• Ensure that all staff adhere to high standards of professionalism
• Set goals and ensure optimal staffing schedules to maximize team performance and compliance with labor regulations.
• Ensure proper and timely communication of company contents through morning briefings, products, and CRM training.
• Build the best team through talent retention and recruitment ensuring career development and succession plans with HR support.
• In charge of all Recruiting Activities in the store in partnership with HR & Talent Acquisition.
• Responsible for all team planning, organizing, and executing the activities verifying day-to-day execution.
• Take all the necessary measures to create and maintain a motivated, positive, and safe work environment; manage all delicate situations regarding store personnel, according to Company policies and employment laws.
• Regularly organize store meetings and keep the team informed regarding store performance and sales objectives.
• Assign quantitative and qualitative objectives and ensure they are achieved.

Network Development and Brand Ambassador

• Maintain a strong front-of-house presence, ensuring excellent in-store experience and fostering a couture service mindset.
• Drive the implementation of company strategies by coaching, motivating, and supporting the Boutique team, ensuring strong adoption of and understanding of company strategies.
• Embody constantly Valentino values and engage local people with the brand.
• Attract and recruit new clients from personal network and external partners.
• Develop clienteling mindset, client's loyalty, and retention from beginners to VICs.

CRM and Events Management

• Constantly aims at satisfying the client experience. Guarantee excellent Client Experience by monitoring sales activities; ensure that standards of Valentino Client Journey are always followed.
• Implement clienteling in the store and ensure client engagement, recruitment, retention, and upgrading with high attention to local domestic clients.
• Maintain and develop external relations with network and prestigious people, clients, and third partners, to promote brand loyalty and expand the network.
• Impeccable management of the client database including client assignment and reassignment, responsible for promoting brand loyalty according to CRM Company requirements, develops direct marketing actions towards loyal and inactive clients.
• Ensure the inclusion of digital tools and assets in the client journey and the clienteling routine.
• Assist Team Manager in managing all delicate situations regarding sales activities or after sales (boutique returns, end of the season, customer returns, repairs, complaints). Ensure the respect of Company procedures regarding sales and after-sales processes.
• Continuously develop knowledge and information about HQs and corporate guidelines.
• Transform customer interactions into meaningful relationships through a robust client development strategy.
• Engage with local partners and community events to enhance brand visibility and market reach.

Store Operations and Merchandise

• Stay informed on all operational policies and procedures to minimize losses and optimize store performance.
• Guarantee end-of-season returns and product transfers.
• Manage inventory activities and is responsible for results.
• Manage and supervise all inventory activities and is responsible for results.
• Manage cash and payment systems by Company procedures and policies.
• Deal with store accountancy recurring audits. Ensure administration procedures and timing are respected.
• Guarantee store maintenance to make the furnishings, machinery and all store tools as efficient as possible.
• Partner with Team Manager and Client Advisors, merchandise team on seasonal buys
• Constantly monitor the correct rotation of the products and verify that is in line with the store’s sales potential with Merchandising/Buying support.

Visual Merchandising

• Liaise with and receive information and requirements from HQs Visual Merchandising; verify and report visual criteria effectiveness in terms of sales; report to Visual Merchandising all relevant information.
• Ensure that VM reflects strategy and verifies guidelines execution in store.
• Ensure order and cleaning of windows and internal display.
• Ensure visual criteria and verify guidelines execution in store.

Requirements:

• 7+ years of experience in Store Management.
• Luxury retail management experience.
• Proven track record in achieving results with team development.
• Excellent knowledge in product and client journey
• Strong business acumen, understanding of store and team performance and KPI’s.
• Proactive in identifying business opportunities and propose action plans.
• Positive and effective team management skills, motivates team.
• Excellent organizational, follow up and time management skills.
• Demonstrates confidence and ability to develop relationships with clients, team and the business.
• Clear and concise communication skills – verbal and written.
• Prioritizes tasks effectively.
• Attention to detail under strict deadlines.
• Ability to handle multiple tasks, projects with competing priorities and tight deadlines.

Budgeted Salary: Base salary based on experience + bonus + clothing allowance

HOW WE ARE

The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.