WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

A Store Director for our Rodeo Drive Boutique. This role is a key partner to create and execute business strategy to develop the Store as a place for client engagement and connection. Ensure the budget and targets achievement, drive strategic performance and all KPI’s. Will be an Ambassador of the Maison and embody its values.

Key Responsibilities:

Team Management:

• Foster a «couture service» mindset and act as a role model.
• Encourage creativity and colleague centric mindset within the team.
• Ensure proper and timely communication of company contents through: morning briefings, products and CRM trainings
• Build the best team through talent retention and recruitment ensuring career development and succession plans with HR support.
• Ensure coaching and development to all team members to develop their skills and qualities by managing their performance, providing feedback, foster their motivation and carrying out periodical touch bases.
• Responsible for all team planning, organize and plan the activities verifying day-to-day execution.
• Take all the necessary measures in order to create and maintain a motivated, positive and safe work environment; manage all delicate situations regarding store personnel, according to Company policies and employment laws.
• Regularly organize store meetings and keeps the team informed regarding store performance and sales objectives.
• Assign quantitative and qualitative objectives and ensures they are achieved
• Conducts team annual performance appraisal by analyzing the results and according to Company rules of conduct.
• Ensure that all state and federal labor laws are communicated and followed

Client Centric Activities:

• Constantly aimed at satisfying the customer. Guarantee excellent Client Experience by monitoring sales activities; ensure that standards of Valentino Client Journey is followed at all times.
• Implement clienteling in the store and ensure clients engagement, recruitment, retention and upgrading with high attention on local domestic clients.
• Maintain and develop external relations with network and prestigious people, clients and third partners, in order to promote brand loyalty and expand the network.
• Impeccable management of the client database including client assignment and reassignment, responsible for promoting brand loyalty according to CRM Company requirements, develops direct marketing actions towards loyal and inactive clients.
• Ensure the inclusion of digital tools and assets in the client journey and in the clienteling routine.
• Assist Team Manager (if applicable) to manage all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints). Ensure the respect of Company procedures regarding sales and after sales processes
• Continuously develop knowledge and information about HQs and corporate guidelines.

Merchandise:

• Ensure all stockroom procedures (delivery, handling and management) are strictly followed.
• Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
• Partner with Team Manager, merchandise team on seasonal buys
• Constantly monitor the correct rotation of the products and verifies that is in line with the store’s sales potential with Merchandising/Buying support.
• Supervise back of house activities by ensuring the proper packaging and the handling of products.
• Report all relevant warehouse issues to corporate and works in cooperation with retail department to optimize stockroom management.
• Guarantee end of season returns and product transfers.
• Manage inventory activities and is responsible for results.
• Ensure visual criteria and verify guidelines execution in store.

Operations:

• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
• Ensure correct operations and compliance in all administrative procedures including AFS.
• Manage and supervise all inventory activities and is responsible for results.
• Deal with store accountancy recurring audits. Ensure administration procedures and timing are respected.
• Guarantee store maintenance in order to make the furnishings, machineries and all store tools as efficient as possible.
• Supervise all relevant maintenance activities; liaises with and utilizes support from suppliers or other partners as required.
• Manage cash and payment systems in accordance with Company procedures and policies.
• Report on sales, store costs - and business performance according to Company requirements.

Other:

• Liaise with and receives information and requirements from HQs Visual Merchandising; verify and report visual criteria effectiveness in terms of sales; report to Visual Merchandising all relevant information.
• Ensure that VM reflects strategy and verifies guidelines execution in store. Ensure order and cleaning of windows and internal display.
• Other tasks and projects as assigned by corporate and HQ

Base Salary: $150,000-$170,000 ( subject to change and based on experience)

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.