Senior Client Advisor - Rodeo Drive
Senior Client Advisor - Rodeo Drive
Los Angeles, US
WHY WORK FOR VALENTINO
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
WHAT WE BELIEVE IN
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
WHO ARE WE LOOKING FOR
A Senior Client Advisor for our Rodeo Drive Boutique. This role will be a key team member in contributing and developing to the store business through achieving sales goals, excellent clienteling and all KPI goals (conversion rate, cross selling, AVT, upselling). The role offers based pay plus comission.
Key Responsibilities:
Client Centric Activities:
- Strong product knowledge
- Master the Client Journey – sets a precedence and example to the Client Advisors
- Create and maintain strong client relationships
- Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
- Deliver the Valentino Couture Service in an impeccable way in al product categories and through every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
- Focus on development and retention of existing clients, recruitment of new and potential ones
- Engage the client through every selling opportunity - walk in, private appointment, phone consignments
- Achieves above the average store’s sales and business KPI’s in partnership and One to One appointment routine
- Escalates any client issues to Team Manager (if applicable) or Store Manager/Director
Merchandise and Visuals:
- Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
- Ensure product maintenance, replenishment on the floor
- Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
- Respect administration and operations procedures.
- Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.
- Communicates with Team Manager (if applicable) or Store Manager/Director on preventing product shortage
Team:
- Mentors client advisors and new hires on Client Journey and product knowledge
- Proactively participates in team meetings and trainings by sharing best practices, sales objectives
- Communicates to Team Manager (if applicable) or Store Manager/Director on any ideas on trainings, client engagement activities
Operations:
- Knowledge and understanding of company policies and procedures
- Follows all loss and prevention policies within company guidelines
- Ability to use POS system to perform all client transactions
- Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
Requirements:
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- Min 4 years of experience in similar role in luxury retail industry
- Proven track record in sales and achievement of KPI’s
- Excellent knowledge in product and client journey
- Engages and motivates team
- Must be a team player
- Excellent organizational and follow up and time management skills
- Demonstrates confidence and ability to develop relationships with clients, team and the business
- Clear and concise communication skills – verbal and written
- Hourly Rate: $20-$26 ( Based on experience)
HOW WE ARE
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
Nearest Major Market: Los Angeles