A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Key Responsibilities

Brand Experience & Clienteling Excellence

• Independently manage the entire Client Journey, building strong, long-lasting and profitable relationships with a local and international clientele.
• Develop, nurture and expand a loyal client portfolio, with a strong focus on VIC and VIP clients.
• Deliver the Valentino Couture Service flawlessly across every stage of the experience: pre-sale preparation, welcoming, client discovery, product presentation, closing and post-sale follow-up.
• Plan and manage private appointments, one-to-one experiences, trunk shows and exclusive events, both in-boutique and off-site.
• Act as a trusted point of reference for VIP clients, ensuring an extremely personalized service and a proactive, anticipatory approach.

CRM & Performance Management

• Strategically manage all CRM tools, implementing tailored clienteling campaigns and targeted reach-out activities.
• Independently monitor and achieve sales objectives, KPIs and CRM targets, consistently demonstrating top-level performance.
• Accurately capture, update and maintain client data, including qualitative insights and purchasing preferences.
• Analyze personal performance and define corrective actions to maximize conversion rate, UPT, average ticket and client retention.

Styling & Product Expertise

• Guide clients across all categories of the Maison, proposing total looks fully aligned with Valentino’s identity and aesthetic.
• Demonstrate in-depth knowledge of products, materials, fits and collections, including high-value and couture pieces.
• Meticulously prepare client appointments, including product selection, space organization and the creation of an exclusive and memorable experience.
• Remain constantly informed about new collections, seasonal trends and special launches.

Sales Operations & Store Collaboration

• Proactively manage all sales and after-sales activities, including returns, repairs, complaints and special requests.
• Collaborate closely with the team to ensure daily operational excellence and full compliance with Maison visual standards.
• Possess thorough knowledge of boutique and warehouse stock to maximize sales opportunities and cross-selling.
• Liaise with the Visual team and Store Management to ensure alignment with display guidelines and brand standards.

Leadership by Example

• Act as a role model within the boutique, inspiring the team through professionalism, consistent results and an exemplary client-centric approach.
• Share best practices in clienteling, sales techniques and high-value client management.

Requirements

• Minimum 5 years of experience as a Client Advisor / Senior Client Advisor within luxury brands or direct competitors.
• Active client portfolio and proven experience managing VIC and VIP clients.
• Solid background in high-ticket sales and consistent achievement of ambitious targets.
• Strong autonomy in sales management and KPI ownership.
• Excellent interpersonal, communication and problem-solving skills.
• Strong results-driven mindset with an entrepreneurial approach.
• Team player with a natural aptitude for collaboration and informal leadership.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.