Client Advisor

Client Advisor

ID:  12394
Location: 

Hong Kong, HK

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Responsibilities:

  • Focuses on development and retention the existing clients; recruitment of new and potential ones
  • Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)
  • Offer an excellent level couture service at all times across all categories
  • Foster sales in partnership and OTO appointment routine
  • Naturally integrates digital tools in selling and clienteling activities
  • Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

  • Post-secondary education or Diploma holder or equivalent
  • Minimum 2 years' working experience in luxury fashion industry
  • Self-motivated, mature and good team-player
  • Proven selling and clienteling skills
  • Excellent communication & story telling skills
  • Strong product knowledge to support the team in product maintenance, replenishment, display
  • Good command of spoken Cantonese, English and Mandarin

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

Employment Type:  Permanent
Working Time:  Full-time