A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Role &
Responsibilities:

Client
▪ Master the Client Journey
▪ Create Customer emotion and desire
▪ Engage existing and prospect clients as per weekly plan defined by Store Management
▪ Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of
the product, closing and farewell).
▪ Focus on development and retention of existing clients, recruitment of new and potential ones
▪ Engage the client through every selling opportunity - walk in, private appointment, phone consignments
▪ Actively participates to the sales in partnership and OTO appointment routine
Operations and Visual
▪ Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
▪ Ensure product good maintenance, replenishment on the floor
▪ Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
▪ Respect administration and operations procedures.
▪ Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.
▪ Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Key
Competencies:

Incorporate greater human touch & empathy in engagement, shows emotional closeness
• Believe in the brand story and mission
• Embody the new brand values and attitude
• Informed about what’s happening in the brand (global and local) universe
• Transactional: performs actions
and task needed to respond to
client requests and enable the
sales
• Commercial: applies consultative selling skills to secure “close the sales”, “up-sell” and “cross-sell”
• Branding: enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos
• Relational: establishes human connections with customers, emphatically adapting to the individually and situation
• Emotional: ineluctably, primes emotions that influence customers attitude, cognition and behaviour.

#LI-DNI

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.