At Valentino, we don't just sell luxury products, we create unforgettable experiences. Every interaction is an opportunity to bring dreams, emotion, and craftsmanship to life. As a Client Advisor, you will serve as a brand ambassador, building meaningful relationships with clients, delivering exceptional service, and curating personalized shopping experiences that inspire loyalty and drive boutique performance.

What We Offer

• Hourly pay range: $22.00 - $24.00 per hour
• Commission opportunities in addition to base pay
• Competitive benefits package including medical, dental, and vision coverage
• 401(k) retirement savings plan
• Paid Time Off (PTO) and paid sick time
• Career growth and development opportunities within a globally recognized luxury brand

Compensation is based on experience, qualifications, and market factors and may be modified at any time in accordance with applicable laws.

Key Responsibilities:

Brand Experience:

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle

• Consistently works to achieve given sales, KPIs and CRM targets

Styling:

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.  
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals:

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)

• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Operations:

• Knowledge and understanding of company policies and procedures

• Ability to use POS system to perform all client transactions
• Where an Ops team member is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

• Previous luxury retail sales with relevant clientele focused experience
• Proven track record in achieving sales results
• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Possess computer skills to operate our retail POS system, and MS Office Programs such as Word, Excel, and Outlook.
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Foreign Languages a plus
• Action oriented; drive for results
• Problem-solver
• Must be a team player