A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

POSITION: SENIOR CLIENT ADVISOR

We are seeking a Senior Client Advisor with a well-established client portfolio, primarily local, who demonstrates excellence in clienteling and KPI management, with a strong focus on sales performance.

The ideal candidate for this position is a professional who excels in client relationships and can build lasting trust and loyalty, contributing to the growth and consolidation of the boutique. It is also essential that the candidate is capable of continuously monitoring and optimizing key sales KPIs, such as conversion rate, average transaction value (ATV), cross-selling, and upselling, achieving top performance in every aspect of sales.

We are looking for someone who can best represent the brand's values and drive the boutique to reach and exceed set targets, always offering a level of service that reflects our company's identity and prestige.

Main Responsibilities

Clienteling and Sales: Drive boutique business through exceptional clienteling, consistently achieving above-average KPIs (conversion rate, cross-selling, average transaction value, upselling).

Customer Experience: Set a model in customer journey, creating excitement and desire in every interaction, offering high-level service across all product categories, with a strong focus on fostering loyalty.

External Relations Management: Support the Store Manager in developing external relationships, following corporate CRM guidelines and promoting partnership sales.

Collaboration and Teamwork

Mentorship and Leadership: Encourage the team to explore unconventional sales opportunities, mentor other Client Advisors, and regularly share sales goals and KPIs.

Operations and Visual

Operational Processes: Ensure compliance with company procedures, collaborate on operations, and maintain order and safety in the boutique, even in the absence of the Operations team.

Visual Merchandising: Monitor HQ visual criteria execution, ensuring the appeal and organization of displays and interior spaces.

Key Competencies

Exemplary in empathy and good manners, with strong teamwork spirit and in-depth product knowledge across categories. Proven sales abilities, storytelling skills, and a keen sensitivity to brand values and mission, managing client interactions with adaptability and insight in every interaction.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.