WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

A Customer Service Coordinator that will be based in our NY Home Office. This position manages the Customer Data within the ERP system for the Wholesale division. All tasks which require accuracy of this data fall within the scope of support and responsibility of the CS Coordinator. This position ensures smooth flow of sold inventory.

Responsibilities will include:

• Run shipping reports and track delivery flow weekly
• Ensure all order data is accurate for smooth billing and shipping
• Update Customer Master Data, quarterly and as needed aligning with retailer Routing Guides
• Manage sales order propagate to HQ ERP in coordination with US Sales team for every sales campaign (8 times per year).
• Manage EDI process for wholesale sales orders: creation of UPCs, upload of UPCs to intertrade, and review transmitted orders to ensure accuracy.
• Create and track all Return Authorizations for Wholesale accounts and CX platform
• Action bi-annual End-of-Season Sales Order and Return Authorization close out activities.
• Manage rejected RA items in coordination with warehouse, logistics, and sales team.
• Liase with HQ CS to ensure cancelations and any sales order adjustments they require are actioned and with accuracy.
• Ensure with HQ IT and manager that all system functions are working correctly and efficiently.
• Will engage directly with wholesale customers on key customer service action items: shipment issues, damages, EDI.

Qualifications:

• 1 – 3 years’ experience in SAP, fashion Customer Service, Logistics, ERP
• Intermediate to advance skills in Microsoft Excel
• Base knowledge of ERP uses for CS responsibilities, ideally SAP specifically
• Detail oriented with strong administrative skills
• Efficient with data entry while maintaining data accuracy
• Fast learner and diligence with system management
• Strong relationship management and interpersonal skills

Hourly Rate: $25-$27 ( based on experience)

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.