WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Valentino offers a hybrid working schedule with three days in office, and two days remote. This role is based in our New York Office and requies full-time availability.

Responsibilities will include:

CRM Campaign Oversight:

• Oversee the CRM calendar, ensuring all campaigns are accurately recorded in the C3 system.
• Confirm that all CRM initiatives use the most up-to-date client ID lists and collaborate with stores to meet submission deadlines.
• Manage WhatsApp activation and monitoring, tracking responses and processing unsubscribe requests.
• Provide training for store teams on app management and assist with troubleshooting as needed.

CRM Reporting:

• Oversee all CRM reporting using Qlik, extracting necessary data from SAP.
• Generate and distribute weekly and monthly performance dashboards for stores.
• Prepare and communicate weekly highlights on key CRM KPIs to the corporate team.
• Handle client list requests from stores and maintain oversight on client trends and spending segmentation.
• Any other tasks as assigned

Qualifications:

• 1-3 years of CRM experience in luxury goods/retail (previous internship experience)
• Intermediate to advance skills in Microsoft Excel
• Base knowledge of ERP, ideally SAP specifically, and CRM software
• Detail oriented with strong organizational skills
• Efficient with data entry while maintaining data accuracy
• Fast learner and diligence with system management
• Strong relationship management and interpersonal skills

Hourly Rate: $20-$25 per hour ( based on experience)

HOW WE ARE

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.