Client Advisor - Rodeo Drive
Client Advisor - Rodeo Drive
Los Angeles, US
WHY WORK FOR VALENTINO
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
WHAT WE BELIEVE IN
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
WHO WE ARE LOOKING FOR
We are looking for a client advisor for our Flagship Rodeo Drive Boutique. The Client Advisor will be a key team member contributing to the store business by achieving sales goals, excellent clienteling, and all KPI goals. The role is hourly-based plus commission with benefits.
Key Responsibilities:
Client Centric Activities:
· Strong product knowledge
· Master the Client Journey
· Create strong client relationships
· Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
· Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing, and farewell)
· Focus on development and retention of existing clients, recruitment of new and potential ones
· Engage the client through every selling opportunity - walk in, private appointment, and consignment
· Actively participates in achieving the store’s sales and business KPIs in partnership with Team Managers through in-store conversion and business planning
· Escalates any client issues to Team Manager (if applicable) or Store Manager/Director
Merchandise and Visuals:
· Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
· Ensure product maintenance, replenishment on the floor
· Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales
· Respect administration and operations procedures
· Liaise with the In-Store Visual to follow display guidelines; verify and report all relevant information to store management
Operations:
· Knowledge and understanding of company policies and procedures
· Ability to use POS system to perform all client transactions
· Where an Ops HC is not present, takes an active part in the execution of operational tasks (including shipping/receiving)
- Responsible for individual stock assignments, including organizing stock on the floor and in the back of the house
- Participate in all inventory and cycle counts and protect the assets of the Boutique by understanding and following operating procedures
Requirements:
· Min 2 years of experience in a similar role in the luxury retail industry
· Proven track record in sales
· Excellent knowledge of product and client journey
· Must be a team player
· Excellent organizational and follow up and time management skills.
· Demonstrates confidence and ability to develop relationships with clients, team, and the business
· Clear and concise communication skills – verbal and written
Hourly Rate: $23 ( negiotable depending on experience)
HOW WE ARE
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
Nearest Major Market: Los Angeles