Store Director - South Coast Plaza
Store Director - South Coast Plaza
Costa Mesa, US
WHY WORK FOR VALENTINO
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
WHAT WE BELIEVE IN
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
WHO WE ARE LOOKING FOR
A Store Director for our South Coast Plaza Boutique. The Store Director role is a key role that helps create and execute business strategy to develop the Store as a place for client engagement and connection. Also, ensurses the budget and targets are achieved. They should be able drive strategic performance on all KPI’s. The Store Director is an Ambassador of the Maison and should embody its values.
Key Responsibilities:
Team Management:
- Foster a «couture service» mindset and act as a role model.
- Encourage creativity and colleague centric mindset within the team.
- Ensure proper and timely communication of company contents through: morning briefings, products and CRM trainings
- Build the best team through talent retention and recruitment ensuring career development and succession plans with HR support.
- Ensure coaching and development to all team members to develop their skills and qualities by managing their performance, providing feedback, foster their motivation and carrying out periodical touch bases.
- Responsible for all team planning, organize and plan the activities verifying day-to-day execution.
- Take all the necessary measures in order to create and maintain a motivated, positive and safe work environment; manage all delicate situations regarding store personnel, according to Company policies and employment laws.
- Regularly organize store meetings and keeps the team informed regarding store performance and sales objectives.
- Assign quantitative and qualitative objectives and ensures they are achieved
- Conducts team annual performance appraisal by analyzing the results and according to Company rules of conduct.
- Ensure that all state and federal labor laws are communicated and followed
Client Centric Activities:
- Constantly aimed at satisfying the customer. Guarantee excellent Client Experience by monitoring sales activities; ensure that standards of Valentino Client Journey is followed at all times.
- Implement clienteling in the store and ensure clients engagement, recruitment, retention and upgrading with high attention on local domestic clients.
- Maintain and develop external relations with network and prestigious people, clients and third partners, in order to promote brand loyalty and expand the network.
- Impeccable management of the client database including client assignment and reassignment, responsible for promoting brand loyalty according to CRM Company requirements, develops direct marketing actions towards loyal and inactive clients.
- Ensure the inclusion of digital tools and assets in the client journey and in the clienteling routine.
- Assist Team Manager (if applicable) to manage all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints). Ensure the respect of Company procedures regarding sales and after sales processes
- Continuously develop knowledge and information about HQs and corporate guidelines.
Merchandise:
- Ensure all stockroom procedures (delivery, handling and management) are strictly followed.
- Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
- Partner with Team Manager, merchandise team on seasonal buys
- Constantly monitor the correct rotation of the products and verifies that is in line with the store’s sales potential with Merchandising/Buying support.
- Supervise back of house activities by ensuring the proper packaging and the handling of products.
- Report all relevant warehouse issues to corporate and works in cooperation with retail department to optimize stockroom management.
- Guarantee end of season returns and product transfers.
- Manage inventory activities and is responsible for results.
- Ensure visual criteria and verify guidelines execution in store.
Operations:
- Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
- Ensure correct operations and compliance in all administrative procedures including AFS.
- Manage and supervise all inventory activities and is responsible for results.
- Deal with store accountancy recurring audits. Ensure administration procedures and timing are respected.
- Guarantee store maintenance in order to make the furnishings, machineries and all store tools as efficient as possible.
- Supervise all relevant maintenance activities; liaises with and utilizes support from suppliers or other partners as required.
- Manage cash and payment systems in accordance with Company procedures and policies.
- Report on sales, store costs - and business performance according to Company requirements.
Other:
- Liaise with and receives information and requirements from HQs Visual Merchandising; verify and report visual criteria effectiveness in terms of sales; report to Visual Merchandising all relevant information.
- Ensure that VM reflects strategy and verifies guidelines execution in store. Ensure order and
cleaning of windows and internal display.
- Other tasks and projects as assigned by corporate and HQ
Requirements:
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- Bachelor’s Degree preferred not required.
- Minimum 8 years of experience in similar role and luxury retail industry
- Proven track record in achieving results team development
- Excellent knowledge in product and client journey
- Strong business acumen, understanding of store and team performance and KPI’s
- Proactive in identifying business opportunities and propose action plans
- Has positive and effective team management skills, motivates team
- Must be a team player
- Excellent organizational and follow up and time management skills
- Demonstrates confidence and ability to develop relationships with clients, team and the business
- Clear and concise communication skills – verbal and written
- Prioritizes tasks effectively
- Attention to detail under strict deadlines
- Ability to handle multiple tasks, projects with competing priorities and tight deadlines.
- Proficient in all store sales and operations systems
- Mandrian Speaker a plus but not rquired
- Based Salary Range: $140,000-$150,000 (based on experience we are negotiable)
HOW WE ARE
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
Nearest Major Market: Orange County
Nearest Secondary Market: Los Angeles