Client & Operations Advisor (Temp)- Nordstrom Seattle
Client & Operations Advisor (Temp)- Nordstrom Seattle
Seattle, US
WHY WORK FOR VALENTINO
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
WHAT WE BELIEVE IN
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
WHO ARE WE LOOKING FOR
Temporary-to-Permanent Opportunity
The Client & Operations Advisor supports both sales and store operations, delivering an exceptional client experience while ensuring efficient day-to-day store execution. Responsibilities include client development, sales support, inventory management, and operational compliance. This role offers the opportunity to transition from a temporary position to a permanent role based on performance and business needs.
Pay Range: $20-$25 per hour, plus commission.
KEY RESPONSIBILITIES:
Client Engagement & Sales
- Deliver the Valentino Couture Service across all phases of the client journey.
- Build and maintain strong client relationships through proactive engagement and clienteling.
- Support store KPIs including conversion rate, cross-selling, AVT, and upselling.
- Participate in OTO appointments and private client experiences.
- Handle all sales and after-sales activities including returns, repairs, and complaints.
- Escalate client issues to Store Management as needed.
Inventory & Stockroom Management
- Execute cycle counts and annual inventory audits on schedule with set by Corp office
- Maintain a clean, organized, and secure stockroom.
- Ensure accurate pricing, tagging, and ticketing of merchandise.
- Monitor and replenish floor stock to maximize sales.
- Partner with Store Manager to optimize stockroom layout and product rotation.
- Train team members on inventory guidelines and procedures.
Operations & Logistics
- Follow all company operations procedures including consignments, transfers, messenger deliveries, and omnichannel fulfillment.
- Prepare and manage shipments to clients, other stores, and warehouses.
- Assist with receiving, shipping, and stock transfers.
- Support front-of-house presentation and maintenance during peak hours.
After Sales & Repairs
- Manage full-cycle after-sales service including SAP updates, client communication, and vendor coordination.
- Execute in-house repairs and monogram requests where applicable.
- Partner with corporate after-sales department and third-party vendors.
- Ensure high-level service and timely resolution of client issues.
Visual Merchandising
- Support visual standards and display maintenance in collaboration with In-Store Visual team.
- Assist with floor directives and product presentation.
Requirements:
- Minimum 3 years of experience in luxury retail, with a background in both client service and operations.
- Proven track record in sales and customer relationship management.
- Strong organizational, time management, and follow-up skills.
- Experience with retail systems including POS and SAP.
- Excellent communication skills, verbal and written.
- Team-oriented with a proactive and adaptable mindset.
- Experience in escalated customer service situations in retail.
- Prior Sales, After Sales and Stock Associate experience in luxury retail.
- Strong customer service, communication, and presentation skills.
- Experience in retail systems and operations.
- Ability to work flexible retail schedule.
HOW WE ARE
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
Nearest Major Market: Seattle