Senior Client Advisor - Montenapoleone
Senior Client Advisor - Montenapoleone
Milano, IT
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Position: Senior Client Advisor - Montenapoleone
As a Senior Client Advisor, you will act as a true brand ambassador, delivering an exceptional luxury experience while driving outstanding commercial performance. This role requires a highly accomplished sales professional with a proven track record in luxury retail, a deep understanding of client development, and a strong ability to build long-term relationships with local and international clientele.
You will be responsible for consistently exceeding sales objectives, mastering all key performance indicators, and cultivating a high-value client portfolio through personalized engagement strategies, private appointments, and proactive client outreach. In addition, you will play a key role in supporting boutique management by sharing best practices and contributing to the development of less experienced team members.
Key Responsibilities
Sales Excellence & Business Performance
- Consistently achieve and exceed individual sales targets while contributing to the overall boutique performance.
- Demonstrate expert knowledge of all retail KPIs, including sales productivity, average transaction value, units per transaction, conversion rate, cross-selling, and client retention metrics.
- Proactively identify and maximize every sales opportunity, leveraging both appointment-based selling and walk-in traffic.
- Drive business growth through a strategic and entrepreneurial approach to client acquisition and development.
- Maintain a strong commercial mindset, constantly seeking opportunities to elevate sales performance and client engagement.
Client Development & Clienteling
- Build, manage, and continuously develop a substantial portfolio of high-potential and high-value clients.
- Establish long-term relationships through personalized and proactive clienteling activities.
- Organize and conduct regular private appointments, VIP experiences, and exclusive selling sessions tailored to individual client needs.
- Utilize all available CRM tools to monitor client activity, identify business opportunities, and execute targeted outreach initiatives.
- Deliver highly personalized experiences that reflect the Maison's standards of excellence and reinforce client loyalty.
- Follow up consistently with clients to drive repeat purchases and strengthen long-term engagement.
Client Experience
- Deliver an elevated and memorable luxury experience throughout every stage of the client journey.
- Act as a trusted style advisor by providing expert product knowledge and personalized recommendations.
- Anticipate client needs and create bespoke solutions that exceed expectations.
- Ensure impeccable boutique standards while maintaining a client-first mindset at all times.
Team Contribution & Leadership Support
- Act as a role model within the boutique, embodying the values, service standards, and sales excellence of the Maison.
- Support the Boutique Management team by sharing expertise, best practices, and commercial insights.
- Mentor and guide junior Client Advisors, contributing to their development through coaching and on-the-job support.
- Collaborate with colleagues to create a high-performing and results-driven team environment.
- Encourage a culture of client-centricity, accountability, and continuous improvement across the boutique.
Profile
- Significant experience in luxury retail sales, ideally within an international luxury fashion or lifestyle brand.
- Proven track record of consistently exceeding sales targets and delivering exceptional commercial results.
- Strong understanding and management of retail KPIs and performance drivers.
- Established client portfolio with demonstrated success in client acquisition, retention, and development.
- Exceptional relationship-building, communication, and influencing skills.
- Passion for luxury, fashion, and delivering world-class client experiences.
- Highly proactive, entrepreneurial, and results-oriented mindset.
- Ability to thrive in a fast-paced and demanding luxury retail environment.
- Strong team spirit and willingness to support the growth and development of colleagues.
- Fluent in English; additional languages are considered a strong asset.
The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.