A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Valentino is looking for an  IT E-Commerce Project & Service Specialist based in Milan.

Main task activities:

Job Mission:

Support for the stability, evolution and continuous improvement of the eCommerce platform, with responsibilities in the areas of Service Management and project delivery.

The resource will operate within the Ecommerce Technology unit, part of the Digital Factory & Omnichannel Technology team, and will act as a coordination point between Business functions (Ecommerce, Digital Marketing, Analytics, CRM, etc.), the Digital and IT departments, and external technology partners, ensuring effective issue management, structured execution of platform enhancements and the correct delivery of assigned project streams, with a cross-functional approach across the entire Ecommerce ecosystem.

Service Management

Main responsibilities:

• Bug & Incident Management: end-to-end coordination of bugs and incidents related to the assigned scope, ensuring correct prioritisation, timely resolution and compliance with agreed SLAs.
• Problem Management & Root Cause Analysis: analysis of recurring or high-impact issues, coordinating Root Cause Analysis activities and driving the definition and implementation of structural solutions.
• Enhancements & Optimisation: ownership of specific platform enhancements, from the definition of business requirements to refinement, through to implementation and post-release monitoring.
• Service Performance & Ticket Intelligence: analysis of service performance and ticket trends to identify recurring issues, improvement opportunities and preventive actions.
• Business As Usual & Peak Activities: coordination of assigned technical activities during critical business moments, such as Markdown Campaigns, New Collection Launches and Fashion Shows, ensuring readiness and timely management of any critical issues.
• Vendor & Stakeholder Management: direct coordination with internal teams and external technology partners, critically assessing the proposed solutions and ensuring effective follow-up on priorities, activities and commitments.
• Continuous Improvement: identification and implementation of improvement opportunities related to platform stability, operational processes, service quality and team efficiency.
• Service Knowledge & Governance: contribution to the evolution of operational processes, documentation and Service Management practices.

Project Management

Management of assigned eCommerce projects and project streams, with responsibility for coordinating activities between Business, UX, IT and external partners, from requirements definition through to delivery.

Main responsibilities:

• Project & Stream Ownership: ownership of assigned projects or workstreams, coordinating their scope, milestones, dependencies and timelines.
• Requirements Management: coordination and governance of business and technical requirements throughout the entire project lifecycle, ensuring alignment between business needs and technical feasibility.
• Cross-functional Coordination: orchestration of activities between Business, IT, UX and external technology partners.
• Delivery Management: monitoring progress, dependencies and deliverables, proactively identifying blockers and ensuring appropriate escalation.
• Risk & Priority Management: identification of project risks and contribution to the definition of priorities and trade-offs, with the aim of safeguarding delivery and platform stability.
• Testing & Release Management: coordination of testing activities, defect resolution, release readiness and post-release monitoring for assigned initiatives.
• Project Reporting & Governance: preparation of project status updates, management of project documentation and monitoring of decisions, risks and actions.
• Continuous Improvement: contribution to the evolution of project delivery methods and collaboration models across teams.

The role involves coordination and ownership, with increasing autonomy in the management of its scope.

• autonomous management of end-to-end initiatives;
• ownership of increasingly broader Service Management scopes;
• acting as a point of reference for Business and IT within the assigned scopes;
• greater autonomy in defining priorities and solutions;
• ability to anticipate risks, critical issues and improvement opportunities;
• direct management of vendors and stakeholders;
• active contribution to the evolution of the eCommerce Service Management and Project Management model.

Requirements

• Experience and/or aptitude for roles related to digital projects in dynamic and innovative environments (startups, digital divisions of companies, consulting firms, software houses);
• Degree in Economics, Engineering, Technology or similar fields;
• Knowledge of project management methodologies;
• Ability to interact with different professional profiles, from Business to the technical team;
• Excellent analytical and synthesis skills to maintain an overall view;
• Sensitivity to user and customer needs;
• Strong organisational and problem-solving skills;
• Excellent teamwork skills to foster cross-functional relationships;
• Knowledge of, curiosity about and passion for technology and digital environments;
• Strong results orientation and ability to overcome obstacles;
• Strong interpersonal and communication skills;
• Organisational skills and sense of priorities;
• Professional ethics and integrity;
• Good written and verbal communication skills;
• Good knowledge of the English language.

What We Offer

• Applicable National Collective Labor Agreement. (CCNL): Tessile Industria.
• Category: Employee.
• Benefits: in addition to those provided under the applicable National Collective Labor Agreement and by law, employees are eligible for further benefits and initiatives in accordance with Company policies, including smart working arrangements and meal vouchers.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.